Clarity Backed by Expertise

  • What size are your coffee bags?

    All LAB ONE roasted coffee bags contain 225g of whole bean coffee unless otherwise stated on the product page.

    Do you offer ground coffee?

    Our coffee is currently sold as whole beans to preserve freshness and flavour. You will need a coffee grinder before brewing.

    Our drip coffee bags are individually portioned and ready to brew—no grinder or brewing equipment required.

    What is the difference between the Drip Coffee Box and the Drip Coffee Gift Set?

    The Drip Coffee Box includes 5 drip bags of one selected flavour.

    The Drip Coffee Gift Set includes 5 drip bags featuring 5 different coffees, making it ideal for tasting or gifting.What currency are your prices listed in?

    All prices are listed in Canadian dollars. Applicable taxes and the final shipping cost are calculated at checkout.

    What currency are your prices listed in?

    All prices are listed in Canadian dollars. Applicable taxes and the final shipping cost are calculated at checkout.

  • How much is Canada-wide shipping?

    Standard shipping within Canada is $9.99.

    Standard shipping is free on orders of $70 or more. The minimum is calculated from the merchandise subtotal after discounts and before taxes.

    Do you offer local delivery in Vancouver?

    Yes. Local delivery is available to eligible Vancouver addresses shown at checkout.

    Local delivery is $5 and is free on orders of $50 or more. The minimum is calculated from the merchandise subtotal before taxes.

    Local deliveries are generally completed once per week. Delivery timing may vary depending on order volume, holidays, weather, and availability.

    How long does order processing take?

    Orders are typically prepared within 2–4 business days. Processing may take slightly longer during new releases, market weeks, holidays, or periods of high order volume.

    Delivery time begins after the order has been processed and handed to the carrier or scheduled for local delivery.

    How long will shipping take?

    Shipping time depends on the destination and carrier. Any estimated delivery date is an estimate and is not guaranteed.

    Tracking information will be emailed when tracking is available.

  • Can I return or exchange coffee?

    Due to the perishable nature of coffee and for food-safety reasons, all coffee, drip coffee, and gift set purchases are final sale.

    We cannot accept returns or exchanges for change of mind, taste preference, or incorrectly selected products.

    This policy does not limit any rights available under applicable consumer-protection laws.

    Can I cancel my order?

    Please contact us immediately if you need to request a cancellation.

    Cancellation is not guaranteed once an order has entered processing, has been prepared, or has been shipped. Orders that have already been fulfilled remain final sale.

    What if my order arrives damaged, defective, or incorrect?

    Please contact labone.vancouver@gmail.com within 7 days of delivery and include:

    • Your order number

    • A description of the issue

    • Clear photographs of the product and packaging

    After reviewing the issue, we may offer a replacement or refund, as appropriate. Please do not discard the product or packaging until the claim has been reviewed.

    Are shipping charges refundable?

    Original shipping and delivery charges are non-refundable unless the issue was caused by an error from LAB ONE or otherwise required by law.

  • When was the coffee roasted?

    We roast and release coffee in small batches. Availability and roasting schedules may vary by product.

    For the best experience, allow freshly roasted coffee time to rest and follow the brewing recommendations on the product page.

    How should I store my coffee?

    Keep coffee in a cool, dry place away from direct sunlight, heat, moisture, and strong odours.

    After opening, reseal the bag securely or transfer the beans to an airtight container. We do not recommend storing coffee in the refrigerator.

  • Who operates LAB ONE?

    LAB ONE is the operating brand of Lab One Studio Ltd., a British Columbia company.

    How can I contact you?

    For order support, product questions, wholesale inquiries, or collaborations, contact:

    labone.vancouver@gmail.com

    Please include your order number when contacting us about an existing order.